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Service & maintenance

Enjoy a fast, easy and stress-free service.

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Contact us at [email protected] or call us on 08 6186 6660 to receive a price estimate and repair time. Our customer representative will advise if the repairs are covered under warranty or by your insurance plan.

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Depending on your circumstances, we'll schedule and in-home or in-store service and repair appointment at a time that suits you.

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After the service, we'll provide explanations how to use the equipment, answer any questions you may have, and clear the packaging.

Need a service or repair?

Why RKMRS?

Service and maintenance technicians make sure your equipment is safe, comfortable and functional while reducing the likelihood of costly repairs.

The RKMRS team have been trusted providers of mobility equipment for over 20 years. We offer mobile service and repair centres and work with highly trained technicians.

For optimal benefits, it’s good to have your equipment serviced once a year. Depending on the equipment, we cover comprehensive safety checks, nuts and bolts checks, battery checks, cleaning fluids, lubricants and more. If you need a major repair or replacement, we’ll offer an estimate. Don’t worry about remembering when the next service is due, we’ll keep track and send you a reminder.

FAQ

Yes. We provide mobile and in-store service and repair of healthcare equipment to individual clients and large businesses like hospitals or senior nursing homes. All our technicians are certified and well trained to provide service and repairs for your equipment.

Yes, we do. If you need replacement parts, new tires or new batteries please contact our team, we will be happy to assist you.

If you lose or damage your scooter key, you’ll need a new one as soon as possible. Contact us to order a new one.

Yes and no — weather is unpredictable. A rain shower or storm may start when you are out with your power chair, and it should be able to withstand a little bit of water exposure. However, all electric equipment should be protected from prolonged exposure to water to avoid malfunction, rust and damage. 

It’s a good idea to find shelter until the rain passes. Thoroughly dry your power equipment with a towel as soon as possible and make sure all surfaces are dry. When you’re not using it, keep your power equipment in a dry place.

After water exposure, check the operation and the brakes before using your equipment again to make sure it is safe to use. If you find any problems, call us immediately. We can evaluate the condition of your equipment and advise if you need service or repair.

Our  technicians are highly experienced, fully certified and manufacturer trained. RKMRS complies with the following standards:

  • Australian Standard AS/NZS 3551: 2012 – Management Programs for Medical Equipment
  • Australian Standard AS/NZS 105353: 2011 – Hoists for the transfer of disabled persons
  • Australian Standard AS/NZ 3760: 2010 – In-service safety inspection and testing of electrical equipment.
  • AS/NZS 3551:2012 Medical electrical equipment – Particular requirements for safety – Electrically and manually operated medical beds for adult use (IEC 60601-2-38, Ed.1.0(1996) MOD)
  • AS/NZS 3551:2004 (Air Mattresses and associated pumps) Technical management programs for medical devices
  • ISO/DIS 7176-25 Wheelchairs – Part 25: Requirements and Test Methods for Batteries and their Chargers for Electrically Powered Wheelchairs and Motorised Scooters
  • AS ISO/IEC 17025-2005: General requirements for testing and calibration laboratories (Weigh Chairs)
  • AS/NZS 3973:2009 Shower/toilet chairs (mobile and static)

Your safety and well-being is our number one priority.

Our products and services are designed for your comfort, to help you manage day to day activities and feel great. However, they need service and repair at times — we provide these services, too.

Flat tire? Need a part replaced? Perhaps the brakes on your wheelchair need tightening? No problem; our technicians have expertise in repairing and maintaining all types of products and equipment. RKMRS has a fully equipped workshop, as well as service vans for mobile jobs. 

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