General Terms And Conditions

1. GENERAL TERMS AND CONDITIONS

This website is owned and operated by Angolo Pty Ltd. ABN: 69 622 660 851 trading as ‘Rockingham Kwinana Mobility and Rehabilitation Supplies’ and referred to as ‘RKMRS’.
By accessing, browsing or using this website, you agree to all terms, conditions and disclaimers.
RKMRS may amend these terms and conditions from time to time. Any amendment is effective immediately.

2. DELIVERIES IN TRANSIT

RKMRS does not provide a track and trace service or an estimated time of arrival once products are in transit for delivery.
Proof of Delivery (POD) times are available, if requested.

Products

Certain products are dispatched with Australia Post or a third-party courier.
RKMRS accepts no responsibility for delays associated with Australia Post or the third-party courier actions.
In the event when the goods are dispatched with Australia Post, the recipient is not available to accept delivery and there is no safe drop-off point, the goods will be returned to the closest Post Office and a calling card will be left notifying the recipient to pick up the goods.
RKMRS uses reputable third-party contract couriers, including Australia Post. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as damage or delay that results in a parcel not arriving at a certain time or place. RKMRS will work with the customer to assist in resolving any issues that may be a result of a third-party failure.
In order to avoid any disappointment, please place your order early to provide us with the best opportunity to deliver your gift by your preferred delivery date. For further information please feel free to contact one of our experienced Customer Service Consultants on 08 6147 0921 or email [email protected].

Address Types

For residential addresses, if a courier deems a delivery location unsafe, the order will be returned to the dispatch address and redelivery fees will apply. For RKMRS deliveries dispatched to Australia Post, see the above.
For business, school and hospital addresses, RKMRS accepts no responsibility for delivered items that are redirected to the mailroom, front desk or reception.
It is the responsibility of the customer to ensure they check their invoice and confirm the name and address details of the recipient are complete and correct. It is the responsibility of the customer to ensure that the recipient will be in attendance at the address at the time of delivery.

3. CUSTOMER OBLIGATIONS

Contact Details

Customers must supply RKMRS with a valid phone number and contact email.
RKMRS accepts no liability arising out of failure to contact a customer, where the contact details were not supplied, were invalid or incorrect.

Delivery Address

It is the obligation of the customer to ensure the recipient’s delivery address is correct.
Failure to provide the correct delivery details may result in incorrectly delivered goods, undelivered goods and additional redirect or redelivery fees.
RKMRS accepts no liability for incorrectly delivered or undelivered goods, where the customer made no reasonable attempt to correct the address within a reasonable period of time and/or RKMRS acted reasonably when delivering the goods.
1. Once delivered in accordance with your instructions, the product becomes the responsibility of the customer.

Recipient Details

The customer must ensure recipient details, such as their name and address are correct and also spelt correctly. RKMRS accepts no responsibility for any incorrect information, when such information results from a reliance on information provided by the customer.

Delivery Information

If you are unsure of the delivery location or products availability, please give us a call: Your Product Delivery Charges will be calculated and displayed in your order total.

What happens if I supply the wrong address?

Please be very careful in providing us with correct and up to date address information. If you provide us with an incorrect address and we deliver your order as per your instructions, then we accept no responsibility for the mistake. If we are unable to deliver to an incorrect address and the order is returned to our dispatch, we can redeliver, but at an additional re-delivery charge.

Public Holiday Deliveries

RKMRS is unable to deliver on Public Holidays. Please be advised that delivery restrictions vary between States. To check if a delivery is possible give us a call.

Sending Products to a Business Address, ea. products delivery Perth CBD?

You need to tell us whether we should:

Deliver to Reception.
Drop to Delivery Dock.

Please check that the recipient will be available on the day up until your selected delivery time. RKMRS is not responsible for orders not collected by the recipient on the delivery day from either the Mail Room or Reception areas of the business.

Sending Products to a Residential Address?

You’ll need to tell us whether we should:

Leave the order by the front door of the house.
Leave the order by the back door of the house.
Leave order at foyer/reception of security building or apartment block.
Please note, if the courier does not deem it safe to leave the order, it will be returned to dispatch.
A courier may deem a delivery location unsafe if:
- There is no sheltered area to leave the goods away from street or public view
- There is no access to the building, unit/apartment or no suitable place to leave the delivery.

4. ALTERATIONS AND AMENDMENTS TO ORDERS

We are unable to provide any alterations or amendments (including cancellations) for orders that have already been prepared and/or in transit.
RKMRS reserves the right to refuse alterations and amendments.

5. CANCELLATION OF ORDERS

Cancellation Policy

Please make sure all order details are correct at time of ordering.
We are unable to cancel orders that are already prepared and are with our courier for delivery.
Cancellation requests will be accepted only if received within 24 hours of placing the order, and will incur an administration fee of $50.00
You may opt for the full refund value to be credited in your RKMRS account to avoid administrative fee. You can use the credited amount to make future purchases. Call us to discuss your options.
Cancellations received after the applicable period stated above, are void.
If the cancellation is authorised the difference will be refunded, within 3 – 5 working days, or at the discretion of the customer’s bank/financial institution.
RKMRS is unable to cancel orders that are already prepared and/or are with a courier for delivery

6. COMPLAINT POLICIES

RKMRS Three Day Complaint Policy

Any dissatisfaction with the product(s) must be communicated to Customer Service within three (3) days of delivery.
RKMRS reserves the right to request photos of the original product(s). To assist us in quality control it is our policy, if requested by us, to collect the original products.
In the event that there are damaged goods in the package, please contact Customer Service immediately.
RKMRS reserves the right to request a photo of the damaged goods and/or a return of the damaged goods to a reply-paid address.

7. PRODUCT RANGE

Availability

When a product is unavailable RKMRS may be able to offer you an alternative product.
RKMRS products are available for delivery Australia-wide.

Substitution and Seasonal Availability Disclaimer

RKMRS endeavours to fulfil orders in compliance with product descriptions, however orders may be subject to seasonal and product availability.
RKMRS reserves the right to substitute products and items when necessary. Utmost care is taken to ensure the final product is as similar in quality to the requested item. Substitutions and alterations to the style of a product will be of similar quality and value.

Photography and Products

For photographic purposes containers such as dishes, glasses or other props may be used for display purposes and are not included with the final product. The itemised product description available on the product page outlines the contents of final products.

8. PRICING AND TRANSACTIONS

All prices quoted, unless otherwise stated, are inclusive of GST.
All prices, unless otherwise stated, are quoted in Australian dollars (AUD).
Product prices do not include delivery fees.
In the event a customer is entitled to a refund, the refund will be made to the original credit card or paypal account. For paypal transactions the refund will be made to the paypal account.
We accept payment by Visa, Mastercard, PayPal, American Express credit cards.
When providing your credit or debit card details you are agreeing that you are authorised to use that card and it must have sufficient available funds to cover your charges

9. DISCOUNTS

Discounts apply to the product value and exclude the delivery charge.
Discounts may not be combined with any other offers, discounts or vouchers.
Discounts may not be redeemed for cash or transferred.
Customers entitled to a discount must quote, enter or apply the valid discount code prior to order payment and finalisation.
Discounts will not be applied to an order after payment has been taken.
These terms and conditions apply in conjunction with any terms and conditions, written on or associated with, ‘the discount’.
Only one promotion code may be used per order if applicable.

10. SECURITY AND PRIVACY

Collection and Use of Information

RKMRS collects personal data for the purpose of fulfilling orders for products or services, or for the purpose of competitions and prize-giving, or for any other such purpose which requires the collection of personal data in order for RKMRS to fulfil an obligation.
Personal data includes but is not limited to the full name of the customer and/or recipient or competition entrant, payment details, e-mail address, recipient address and contact (mobile) phone numbers.
RKMRS may keep records of customer credit card details.

Disclosure of Information

RKMRS may disclose personal data necessary to third party service providers for the purpose of fulfilling customer orders and any other obligations, such as prize-giving or sponsorships.
RKMRS may use personal information for marketing purposes but will not disclose personal information to third parties for marketing purposes without prior authorisation.
Under no circumstances will RKMRS sell or receive payments or services for disclosing customer’s personal information to any partner or external company.

Sender Anonymity and Disclosure

Customers have the right to remain anonymous except in circumstances where personal information is required to complete an electronic transaction.
RKMRS will not disclose sender/customer information to a recipient unless requested or approved to do so by the sender/customer.

Information Storage

The RKMRS website utilises cookies to store information of browsing history and to enable browsing features. We do not store any personal or financial information about customer-used cookies.

Promotional Material

Customers can elect to receive promotional material by joining as a Member and opting to receive emails.
In compliance with Australian law, all marketing material sent to the subscriber will include an option for the subscriber to request removal from mailing or contact lists for any future marketing.

11. FRAUD

Any party engaged in illegal activities involving the use of the RKMRS website will be subject to civil and criminal sanctions and prosecution.
RKMRS does not guarantee that it will be able to prevent any illegal or inappropriate use of its websites, nor that it will give notice of any illegal or inappropriate use of its websites.
It is illegal to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. Persons found to have placed a fraudulent order will be prosecuted.

12. GOVERNING LAW

The use of this website and these conditions is governed by and construed in accordance with the laws of Australia.
Any legal action arising out of its use shall be brought and enforced under the applicable Australian law.
By using this site, you agree to submit to the jurisdiction of the courts of Australia and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of Australia.

13. THIRD PARTY SITES

The RKMRS website may provide links to related third party sites. RKMRS is not responsible for the privacy practices or the content of such websites and does not warrant the security of any information supplied to third party sites.

14. TRADEMARKS, COPYRIGHTS AND RESTRICTIONS

All material on websites owned, operated, licensed or controlled by RKMRS, including but not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by RKMRS and any related companies or by other parties that have licensed their material to RKMRS.
Material on any website owned, operated, licensed or controlled by RKMRS is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of RKMRS.
Use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of RKMRS copyrights, trademarks and proprietary rights and is prohibited.

15. FORCE MAJEURE

RKMRS is not liable for failure to perform obligations, including but not limited to, the fulfilment of an order or a delivery, if such failure occurs as a result of acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster) war, hostilities, civil war, rebellion, revolution, insurrection, military or usurped power, terrorist activities, government sanction, blockage, embargo, labour dispute, strike, theft, lockout or interruption or failure of electricity or telephone service or any other event or phenomenon beyond RKMRS’s control.

16. SHIPPING

Unfortunately, we don’t provide free or discounted shipping. Please call 08 6147 0921 to discuss your shipping needs.